RETURN POLICY

Last updated March 01, 2021

Thank you for your purchase. We hope you are happy with your purchase, however, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund*, store credit, or an exchange. Please see below for more information on our return policy.
 
RETURNS
 
All returns must be initiated within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original product seals unbroken. *If your product’s seal has been broken, it is ineligible for a full refund.
 
RETURN PROCESS
 
To return an item, please email customer service at support@usamedicalshop.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:
 
EB Partner LLC
Attn: Returns
RMA #
201 N Brand Blvd
STE 200
Glendale, CA 91203  
United States  
 
Return shipping charges will be covered by us via a prepaid return label.
 
REFUNDS
 
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
 
EXCEPTIONS    
 
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 
 
Please Note
 
If you have opened your product and are unsatisfied with your purchase, please contact support@usamedicalshop.com and we’ll make it right.
 
QUESTIONS
 
If you have any questions concerning our return policy, please contact us at:
3235532474
support@usamedicalshop.com